SASSA R350 Approved but No Payment? Here’s What You Need to Do!

The South African Social Security Agency (SASSA) introduced the R350 Social Relief of Distress (SRD) grant to provide financial assistance to vulnerable individuals, especially during challenging times like the COVID-19 pandemic.

While many beneficiaries have successfully received their grants, some find themselves in a situation where their application status is marked as “Approved,” yet no payment has been received.

This article delves into the possible reasons behind this issue and offers detailed solutions to help beneficiaries resolve it.

Understanding the SASSA R350 Grant Approval Process

Upon applying for the SASSA R350 grant, applications undergo a thorough verification process to ensure eligibility. An “Approved” status indicates that the applicant meets the necessary criteria.

However, approval doesn’t automatically guarantee immediate payment, as several factors can influence the disbursement timeline.

Common Reasons for Approval Without Payment

1. Verification Delays: After approval, SASSA verifies banking details and other personal information. Any discrepancies or delays in this process can postpone payments.
2. Incorrect or Missing Banking Information: Providing inaccurate banking details or opting for payment methods like CashSend without proper setup can hinder the payment process.
3. System Backlogs: High volumes of applications can overwhelm SASSA’s systems, leading to delays in assigning payment dates even after approval.
4. Outstanding Documentation: Missing or incorrect documentation can halt the payment process until rectified.
5. Means Test Criteria: If a beneficiary’s bank account balance exceeds the stipulated threshold (e.g., R624), it may affect payment eligibility.

Steps to Resolve the Issue

1. Verify and Update Banking Details:
   • Ensure that the banking information provided is accurate and corresponds with your personal details.
   • To update banking details:
     • Visit the official SASSA SRD website.
     • Navigate to the banking details section.
     • Enter your ID number and follow the prompts to update your information.
   • Note: The bank account must be registered in your name to prevent payment issues.
2. Monitor Application Status Regularly:
   • Regularly check your application status on the SASSA SRD website to stay informed about any updates or required actions.
3. Contact SASSA Directly:
   • If delays persist, reach out to SASSA for clarification:
     • Toll-Free Helpline: 0800 60 10 11
     • WhatsApp: 082 046 8553
   • Provide necessary details like your ID number and application reference to facilitate assistance.
4. Ensure Compliance with Eligibility Criteria:
   • Verify that your financial status aligns with SASSA’s means test criteria to avoid disqualification.
5. Exercise Patience During System Backlogs:
   • Understand that high application volumes can cause delays. Regularly monitor your status and await updates.

Issue	Action Required
Incorrect Banking Details	Update details via the SASSA SRD website.
Verification Delays	Regularly monitor status and ensure all information is accurate.
System Backlogs	Exercise patience and keep checking for updates.
Outstanding Documentation	Submit any missing documents promptly.
Means Test Criteria Exceeded	Ensure bank balance is below the stipulated threshold.

Why is my SASSA R350 grant approved but no payment date provided?

This could be due to verification delays, incorrect banking details, system backlogs, or outstanding documentation.

How can I update my banking details with SASSA?

Visit the official SASSA SRD website, navigate to the banking details section, and follow the prompts to update your information.

What should I do if my bank balance exceeds the means test threshold?

Ensure your bank balance is below the stipulated threshold (e.g., R624) to maintain eligibility for the grant.